Lettings Process


Moving home isn’t often as easy as we’d like and there are many things that need to be taken care of. Our Lettings Service ensures that these things are taken care of and anything you have to do, we will remind you, making moving home a simple and easy transition. 
The letting process begins with identifying the preferences in your property search by:
  • Providing selection of properties required
  • We make preliminary selection of properties
  • Highlighting the different characteristics of each properties
  • Establishing distances to various landmarks and identifying locale
  • Escorted tour to see several properties
From this we get a clear picture of where you want to live, what’s important to you and we get to know you, understanding your needs, likes and dislikes.

The exciting bit

Once you’ve viewed all the properties and found your perfect home, we get to the exciting bit, making the offer.

Making the offer

When making the offer, we ensure that the following is considered:

  • Price
  • Payment terms (quarterly, monthly etc)
  • Tenancy duration (1-3 years)
  • Deposits required
  • Tenancy type (Private/company Let, Premium, Shorthold lease)
  • Break clause/notice period
  • Renewal clause (1-3 years)
  • Rent increase (in line with RPI minimum)
  • Alterations or decoration and responsibility

The Tenancy agreement

A tenancy agreement is a legally binding document which determines the terms and conditions of your tenancy. It should contain the following:

  • The name to appear on the tenancy agreement
  • The price of rental 
  • The regularity of payments
  • The duration of the tenancy and start date
  • Renewal terms and break clauses
  • Deposit amounts required


Obtaining references is a necessity before any agreements are finalised. Usually, this includes:

  • One financial reference
  • One character reference


Utilities, such as gas, electric, water, Council Tax and TV license are usually excluded from rental costs and tenants are expected to pay these direct themselves.  In some cases deposits may be required.  We will assist you with the transfer of utilities. We arrange, where possible, for all utility supplies to be transferred into the name of the new tenant. We arrange to have the meters read as access to the property is required. We endeavour to make sure this is a seamless process.

Some important things to note are:
  • You should take a note of meter readings for gas and electricity when you move in
  • This usually forms part of the inventory
  • The name of the electricity company will be advised
  • Gas needs to be transferred to your name
  • If existing, telephone can be transferred to your name
  • Water charges needs to be transferred into your name
  • Costs of all utilities are dependent upon property size, location and number of occupants

Council Tax

Council tax is payable by the tenants and notification of the local council office is necessary.

Residents Parking 

If on site parking is not available at your property, you can apply for residents parking permits from the local council office. On application they require a copy of the tenancy agreement and proof that you are living at the address, such as a utility bill in your name.  Permit fees vary from one council area to another.

Rental payments

Rent is collected on your behalf and funds are transferred to your bank account.  If the terms are in advance or quarterly, we ensure it is paid as such. 


Deposits are paid as standard with rental properties. The deposit amount is typically 6 weeks of the weekly rental amount. Deposits are held by us in a trust account and no funds are released without agreement of dilapidations. 


Inventories are in place to protect both parties; the landlord and the tenant.  This is a record, which shows the contents of the property and the condition at the time of taking residency.  This is something we can complete on your behalf at both the start and end of the rental period.


Your property is our priority.  We offer full property management or a service tailored to your needs. This might include property presentation and maintenance, amenity arrangement, utility transfers, property checks or tenant management.